Privacy Policy

This policy explains how Studio Thirty Three Ltd collects, uses and protects your personal information when you visit our website, contact us, or buy from us. We are committed to handling your information carefully and in line with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Studio Thirty Three Ltd is the controller of your personal information. We are a company registered in England and Wales. Company number: 12393869. Registered office: Willowbrook, The Green, Biddestone, Wiltshire, SN14 7DG.

For any questions about this policy or your information, please email info@studiothirtythree.com.

We are registered with the Information Commissioner’s Office (ICO). Registration reference: ZC167297.

Depending on how you interact with us, we may collect:

• Contact details: your name, email address, phone number, company name and delivery or billing address.
• Enquiry details: information you include when you email us about a project, a bespoke design or a return, such as project type, location, timeline, budget, dimensions and references.
• Order details: the items you buy, prices, delivery instructions and any delivery or order notes you add at checkout.
• Payment information: payments are processed securely by our payment provider. We do not see or store your full card details.
• Technical information: your IP address, browser type, device and how you use our website, collected through cookies (see section 8).

We do not intentionally collect special category information (such as health or religious beliefs). Please do not include this in your messages to us.

Most of this information comes directly from you. Sometimes we receive it from others acting on your behalf, such as your architect, interior designer or project manager, when they introduce a project to us.

We use your information to:

• respond to your enquiries and prepare quotations;
• process, deliver and support your orders, including returns and refunds;
• manage projects, supplier orders and deliveries on your behalf;
• keep accounting and tax records;
• run, secure and improve our website; and
• send you news about Studio Thirty Three, only where you have agreed to this.

We only use your information where the law allows us to:

• Contract: to process orders, deliveries and projects you have asked us to carry out, or to take steps at your request before entering a contract (such as a quotation).
• Legal obligation: to keep financial records required by law, for example by HMRC.
• Legitimate interests: to respond to enquiries, run and protect our business and website, and improve our services, where this does not override your rights.
• Consent: for non-essential cookies and marketing emails. You can withdraw consent at any time.

If you do not provide the information we need, for example a delivery address, we may not be able to complete your order or project.

We do not use automated decision-making or profiling that has legal or similarly significant effects on you.

We never sell your personal information. We share it only where necessary with trusted service providers who act on our instructions, including:

• our website platform and hosting provider (Webflow), which also processes online orders;
• our payment provider (Stripe);
• delivery and courier partners, who receive your name, address and phone number to deliver your order;
• manufacturers and suppliers, where needed to fulfil your order or project;
• our email and IT service providers;
• our website analytics provider (Google Analytics);
• our accountants and professional advisers; and
• authorities, where we are required to by law.

Some of our service providers, such as our website platform, store information outside the UK, including in the United States. Where this happens, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or the UK Extension to the EU–US Data Privacy Framework.

• Order, invoice and accounting records: six years from the end of the relevant financial year, to meet our legal and tax obligations.
• Enquiries that do not lead to an order or project: up to 2 years.
• Marketing preferences: until you unsubscribe.

After these periods, we securely delete or anonymise your information.

Our website uses cookies. Essential cookies are needed for the website to work, for example to remember the items in your cart. With your consent, we may also use analytics cookies to understand how visitors use our website, so we can improve it.

You can accept or decline non-essential cookies when you first visit, and change your choice at any time using the Manage Cookies link in our website footer.

Under UK data protection law, you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is inaccurate or incomplete;
• ask us to delete your information, where there is no reason for us to keep it;
• ask us to restrict or object to how we use your information;
• ask us to transfer your information to you or another organisation; and
• withdraw your consent at any time, where we rely on consent.

To use any of these rights, please email us using the contact details in section 1. We will respond within one month. There is normally no charge.

We use appropriate technical and organisational measures to protect your information, including secure, encrypted connections on our website and limited access to personal information within our business.

Our website links to other websites, such as our Instagram and LinkedIn pages. Those sites have their own privacy policies, and we are not responsible for how they use your information. Every marketing email we send includes a simple way to unsubscribe.

Our website and services are intended for adults. We do not knowingly collect information from children under 16.

If you have a concern about how we handle your information, please contact us first and we will do our best to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk.

We may update this policy from time to time. The latest version will always be available on our website. Last updated: September 2026.